FAQs

Yes. Once your order is dispatched, you will receive a tracking link via email for you to stay updated on when your parcel will be delivered.

We offer the following payment options:

• Credit card
• Pay Pal
• Afterpay

Simply click 'notify me when back in stock' on the out-of-stock product, and you will be there first to know when the product is available again.

Unfortunately no, we are a 100% online business, please send us a message or email though.

We blame the spamlins.. certainly not anyone from the YMTI Team.. Send an email directly to hi@youmusttryit.com

Please refer to our returns page for details on returning any items.

Please refer to our returns page for details on returning any items.

We hope you will be thrilled with the products you purchase from YMTI.  We understand that sometimes a product may not be what you expected it to be.  In that event, you can return a product that you purchased from us subject to the following terms, refer to our returns page.

For any undamaged product, simply return it in its original packaging along with the original receipt within 7 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. 

Please contact us prior to sending it back to us for a Return Identification Number and return shipping address.  You are responsible for all return shipping costs and insurance – and we also recommend that you use tracking.

If a product arrives damaged, please contact us within 14 days of the date you receive the product to arrange refund and return.

Contact us here.

We pack your order within 24 hours, and aim to dispatch within 24-48 hours.

Once your order is dispatched, you will receive a tracking link via email for you to stay updated on when your parcel will be delivered.

We currently use Australia Post to ship your purchases. You can find information about any Australia Post delays here.

We offer free standard shipping within Australia on orders over $99

We only ship to Australia & New Zealand only.

Custom large orders only contact hi@youmusttryit.com to enquire further.

Write content to help your customers to better understand your products or policies.

Australia Post will require you to sign for your YMTI parcels.

Express post parcels require a signature on delivery.

To create an account, just head here enter your credentials, you will receive a welcome email.

To update or cancel your subscription log into your YMTI account. https://youmusttryit.com/account/login 

If you are getting the error Email not recognised it just means you have not activated your subscription account by setting up a password. Select Register for an account to set your password. https://youmusttryit.com/account/register

Once you have accessed your account navigate to the subscription section here you can make your desired changes. You can reschedule or cancel your subscription. You can also remove a product or swap.

To unsubscribe from newsletter you can follow the link located at the bottom of any email.

Alternatively, you can send us an email at hi@youmusttryit.com

No, you have to physically register for an account and set up a password.

You can register and set up a password here

If you get stuck you can send an email to hi@youmusttryit.com and we can send you an invitation to set up a password.

To reset your password, visit our forgot password page and enter your email address. We will send you an email so you can create a new password.

We cannot see any passwords you have created.

Note - if you are getting the unrecognised email notification there is a chance you have not set up your account - you can register here.

To view your past orders log into your account and select ‘Orders’ tab. You can login here.

Note - if you are getting the unrecognised email notification there is a chance you have not set up your account - you can register here.

To change your address log into your account and select ‘My Details’ tab. You can login here.

If you have placed an order that has the wrong address on it contact us immediately to change hi@youmusttryit.com

Note - if you are getting the unrecognised email notification there is a chance you have not set up your account - you can register here.

Yes you will need to create a login to keep track of all your rewards points. Sign up for Good Stuff Rewards here.

Our 'Good Stuff Rewards' program is our way of rewarding our customers for shopping with us.

Checkout errors usually are linked to browser issues. We recommend looking into Cache & Cookie Clearing for your browser.

Follow the steps provided by your browser host (eg. Safari or Google)  to clear your cache and cookie. If problems persist, please let us know. 

No there is no expiry set for rewards points.

No - subscriptions offer a 10% discount you are unable to apply an additional coupon.

Unfortunately no - but you can save for your next purchase.